New York Department of Transportation

Overview

Cocoa AI partnered with the New York Department of Transportation (NY DoT) to drive a groundbreaking initiative aimed at making New York City safer. By introducing an AI-enhanced e-bike safe rider certification program for e-bike delivery riders, the NY DoT set a new standard for urban safety and efficiency.
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The Challenge

The NY DoT’s vision was to leverage AI to transform rider training by:
    •    Scaling Training Deployment: Utilizing AI to deliver training content widely and effectively.
    •    Updating Materials: Keeping educational content fresh and relevant.
    •    Personalized Learning: Offering customized training experiences in multiple languages to cater to a diverse workforce.
    •    Gamified Rewards: Incentivizing safe riding behaviors through engaging, reward-based systems.
    •    Safe Driver Benefits: Providing tangible benefits to riders who demonstrate safe driving practices.
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Our Approach

Cocoa AI developed a tailored AI Readiness Roadmap focused on six critical pillars:
    •    Strategy: Crafting a forward-thinking plan aligned with the NY DoT’s safety objectives.
    •    Data: Optimizing data collection and management to drive intelligent decision-making.
    •    People: Empowering staff and riders through targeted upskilling and engagement.
    •    Infrastructure: Modernizing technology systems to support robust AI deployment.
    •    Governance: Implementing ethical standards and policies for responsible AI usage.
    •    Culture: Fostering an environment of continuous learning and innovation.
Our roadmap successfully elevated the NY DoT from its baseline AI readiness score to a target-ready state across these pillars.
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Implementation & Results

Once the NY DoT achieved AI readiness, Cocoa AI developed a comprehensive AI implementation plan and partnered with key industry leaders to bring the project to life. The successful launch of the e-bike safe rider certification program is expected to:
    •    Enhance rider training at scale.
    •    Provide an enriched, multilingual learning experience.
    •    Reduce accident rates over time.
    •    Contribute to a safer, more secure community in New York City.
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Conclusion

The collaboration between Cocoa AI and the NY DoT demonstrates how a strategic, AI-driven approach can revolutionize public safety initiatives. By aligning strategy, data, people, infrastructure, governance, and culture, Cocoa AI has helped pave the way for a safer New York City—one ride at a time.

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